Main Office Number: 978-342-5222
Press 3 for Work Orders
Fax Phone Number: 978-343-4148

Main Office Business Hours:

Monday to Friday 9 am to 3 pm


Public Housing Status

To see the status of your public housing application, you must go to the DHCD Common Housing Application for Massachusetts Public-Housing (CHAMP) website, the link is below. On the website, there will be an option to login or create an account. If you have already applied online, sign in using your username and password to see your current applications. If you have not applied online, create an account and follow the steps to find out if you have an application in the system, and if not, start an application.

CHAMP Website

Customer Service

The FHA wants your feedback on our service, if you have an experience you would like to share click the link below to fill out a short survey.

Customer Service Survey